Learn how WhatsApp Business API for Insurance Industry can transform policy management, claims updates, and client interactions with 20 practical use cases.Learn how WhatsApp Business API for Insurance Industry can transform policy management, claims updates, and client interactions with 20 practical use cases. What if you could submit a claim, track policy renewals, or simply ask about your coverage on WhatsApp? The insurance industry, which is highly competitive, relies heavily on instant customer engagement and support. By switching from one portal to another, a person can obtain the same policy within minutes. The WhatsApp Business API is transforming customer service by providing immediate and secure communication for quotes, claims, and other aspects of coverage.