Although not as expansive as the grand stations found in larger cities, the Indianapolis Amtrak Station is designed with essential traveler comfort in mind. The facility includes a sheltered boarding area, accessible platforms, waiting benches, station staff support during scheduled departure times, and a straightforward layout that prevents confusion. Passengers often appreciate that the station is peaceful compared to major terminals, making the pre-boarding experience far more relaxed. For long-distance routes such as the Cardinal, which connects Chicago to New York City, this quieter ambiance creates a welcome moment of calm before embarking on a scenic journey that passes through small towns, wooded landscapes, river valleys, and historic corridors of the American East.