Once you have all of this information, the customer support representative will be able to help you troubleshoot your problem and suggest solutions. If they're not able to solve your problem over the phone, they may be able to connect you with a technical support specialist who can provide more assistance. When you call customer support, you'll need to have your product information handy. This includes your product key and the version of Sage 50 you're using. You'll also need to know the operating system you're using and whether you have any other software installed that could be causing conflicts. Once you're on the phone with a support representative, they'll be able to help you troubleshoot any issues you're having with Sage 50. In many cases, they'll be able to walk you through a solution over the phone. However, if your issue is more complex, they may need to escalate it to someone on their technical team. Either way, they'll be able to provide you with the assistance you need to get up and running again. If you can't find a solution to your problem on the support page, or if you need more help, you can call our support phone number. One of our expert support representatives will be happy to assist you.